When returning goods, please obtain an authorisation number from Aero Healthcare Customer Service.

Only returns authorised by Aero Healthcare will be credited. All returns will be subject to count and inspection upon receipt, before the credit is processed.

No claim will be recognised unless made in writing within 14 days of invoice date.

All returned goods must be in the same condition that they were despatched from Aero Healthcare. No credit will be given on damaged goods.

In cases where goods have been supplied correctly, freight on the goods, as well as the return freight, will be charged to the purchaser and deducted from the claim amount.
A re-stocking fee of 10% will be applied, based on the order value of the invoice for the incorrect goods wishing to be returned.